Refund policy
At THUDDS, we are committed to ensuring that you are completely satisfied with your purchase. If you need to return or exchange an item, please review our policy below.
Returns & Exchanges Eligibility
✔ You may request a return or exchange within 14 days of receiving your order.
✔ Items must be unused, unwashed, and in their original condition with tags and packaging intact.
✔ We do not accept returns or exchanges for items that have been worn, damaged, or altered.
How to Initiate a Return or Exchange
Contact Us – Email our support team at support@thudds.com with your order number and reason for the return or exchange.
Approval & Instructions – Once approved, we will provide you with the return shipping instructions.
Ship the Item – Securely package the item and send it back to the address provided.
Processing – Once we receive and inspect your return, we will process your exchange or issue a refund (excluding any non-refundable fees, if applicable).
Return Shipping Costs
✔ Defective or Incorrect Items – If you received a damaged or incorrect item, we will cover the return shipping costs.
✔ Other Returns/Exchanges – For size exchanges or change-of-mind returns, the customer is responsible for return shipping costs.
Refunds
Approved refunds will be processed to your original payment method within 5-10 business days after we receive the returned item.
Shipping fees (if any) are non-refundable unless the item was defective or incorrect.
Non-Returnable Items
Final sale items
Custom or made-to-order products
Items not in original condition or beyond the 14-day return window
Need Assistance?
If you have any questions or need further support, please contact us at support@thudds.com, and we’ll be happy to assist you.
Thank you for shopping with THUDDS we appreciate your support!